Browning Mazda Jobshttps://browning-mazda.verahr-hiring.comOpen positions at Browning MazdaService Advisorhttps://browning-mazda.verahr-hiring.com/job/1033402/service-advisorWe are seeking a customer-focused, organized, and professional individual to join our team in a client-facing service role. This position plays a key part in creating a positive experience for…Cerritos, CAWe are seeking a customer-focused, organized, and professional individual to join our team in a client-facing service role. This position plays a key part in creating a positive experience for customers by listening to their needs, communicating clearly, coordinating service requests, and ensuring a smooth process from start to finish.

What You Will Do

  • Greet customers warmly and provide a professional, helpful first point of contact.
  • Listen to customer concerns, ask clarifying questions, and document service needs accurately.
  • Explain recommended services, timelines, and next steps in a clear and approachable manner.
  • Coordinate appointments, service schedules, and workflow with internal team members.
  • Maintain accurate records of customer information, service requests, and follow-up actions.
  • Communicate progress updates, changes, and completion details to customers in a timely manner.
  • Support billing, estimates, and invoice review as needed.
  • Resolve questions and concerns with professionalism, empathy, and a solution-oriented mindset.
  • Work collaboratively with other departments to help ensure efficient service delivery.
  • Help maintain a clean, organized, and customer-ready service environment.

What We Are Looking For

  • Strong customer service and communication skills.
  • Ability to stay organized, manage multiple priorities, and follow through on details.
  • Comfort speaking with customers in person, by phone, and through written communication.
  • Problem-solving skills and the ability to remain calm and professional in a busy environment.
  • Basic computer proficiency and willingness to learn internal systems and processes.
  • Ability to work effectively both independently and as part of a team.

Preferred Qualifications

  • Experience in a customer service, administrative, coordination, or client support role.
  • Familiarity with service processes, scheduling, estimates, or billing procedures.
  • Experience working in a fast-paced environment with frequent customer interaction.

What You Can Expect

  • A supportive team environment focused on service quality and customer satisfaction.
  • Opportunities to build communication, coordination, and problem-solving skills.
  • A role where your attention to detail and commitment to service make a real impact.

If you enjoy helping people, staying organized, and contributing to a positive customer experience, we encourage you to apply.

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